This policy explains how ICTLights.com handles information provided through our estimate website, phone calls, email and customer-care text messages.
Information we collect
We collect information you provide, such as your name, email, phone number, service address, house photos, lighting preferences and messages. Our phone systems may keep call records, voicemail, transcripts and your texting preferences. Our website also processes technical information needed to operate the form, prevent abuse and identify the source of an estimate request, including referral links and campaign tags.
How we use information
We use your information to prepare estimates, respond to questions, manage quotes and lighting services, arrange installation, maintain service records and operate our website and communications. We use referral and campaign information to understand how customers find us.
Sharing and service providers
We do not sell or rent your personal information. We may provide information to service providers that help us host the website, process estimate requests, manage customer records, send email or texts and operate our phone service. They receive information needed to provide those services. We may also disclose information when required by law.
Text messages and consent
We send customer-care texts with your consent, including requested estimate links and communications about quotes, installation or service. Providing a phone number or requesting an estimate does not by itself authorize promotional text messages.
We do not sell or share mobile numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. Providers that deliver our messages may process the information needed to deliver them on our behalf.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact us using the details below. See our SMS terms.
Your choices and information requests
Contact us to request access to, correction of or deletion of your information, or to change how we contact you. We retain information as needed to provide services, maintain business records and meet applicable obligations. Some records may need to be retained after a deletion request.
Protection and updates
We use reasonable safeguards to protect information. No transmission or storage method is completely secure. We may update this policy by posting an updated version and effective date on this page.